General Information

Time: Bulk orders will ship in 1-2 days M-F (75% of orders ship within 24 hours). Small mini jar orders can take longer to process (also check an items description for details specific to that product). We do send E-Mail confirmations when the order is placed and tracking when it ships. If you do not receive one please check your SPAM filter or e-mail us at CPG@pacific.net You can also call our office (888) 833-7501.

Once your box is out the door it can take anywhere from 1 to 6 days to get to you depending on where you are located, and which shipping service you choose. You can refer to the map at the top of the page to see how long it will take for your box to arrive if you chose UPS Ground. If your box went via US Priority Mail it can take from 1-3 days (not guaranteed).

 

Delivery Insurance: What is Delivery Insurance and why is it in my cart? This charge covers packages that are stolen in transit from our warehouse to your hands. Right now UPS is rarely covering and USPS never covers packages that are marked as "delivered" but either 1. never were (stolen by the driver or within the delivery company) or 2. stolen off your porch or from your mailbox. Our customers expect us to pick up the tab for these packages and we have been for 75 years. Theft has become so prevalent that we can no longer absorb that expense. As of March 1st2018 we are now contracting for "guaranteed delivery" insurance and the cost for that is $.99 cents an order.

 

Weekends:We are open to answer questions on the weekends via e-mail and phone. We do not process or ship orders during those days. If you place an order after 10:00am Friday, it may not be processed until Monday morning. There are several US legal holidays that occur on Mondays. Be aware that we cannot ship USPS parcels on those days. Note: When we are swamped we sometimes set up a shipping session for Saturday morning with USPS packages.

The same goes for UPS delivery. They deliver only Mon-Fri (unless a special Saturday delivery fee is paid for). When you count the number of delivery days don't count the day it ships or the weekend.

Shipping Holidays: Please be aware of UPS holidays and US Post Office holidays On these days your box will be packed by us but will not go out until the holiday is over.

 

Bad Addresses:Please double check your address as you enter it. Relying on your browser's auto-fill is a mistake. Why? Because it makes mistakes all the time. ALL THE TIME. We ship packages to the address you provide. It is up to you to provide a correct and complete address. If we ship to a wrong address and it comes back to us, we will restock your order and issue a refund for the product only. We will not reimburse you for the shipping costs if you provide a bad address. Take a moment to double check before hitting that submit button, please!